COVID- 19 MEASURES

Public Health England (PHE) has advised that people receiving parcels are not put at any additional risk of contracting the coronavirus (COVID-19).

In response to COVID-19, all our carriers are taking the correct precautionary measures to ensure the health and safety of our team as well as YOU our customers. By following the advice and guidelines set out by the government we can ensure the safety of everyone is pivotal. Our carriers will not require a signature for your parcel, this establishes a no contact service, protecting our carriers and in turn our customers.

Currently there are no disruptions to our delivery services at this stage, if that was to change, be assured we will update all appropriate information to our delivery page details. We thank you for your patience

How much is delivery?

  • FREE UK DELIVERY OVER £30
  • UNDER £30 Shipping (Royal Mail Tracked) £3.99, please allow 2-3 days.
  • INTERNATIONAL shipping calculated at checkout Popfigures will not be responsible for any customs charges outside of the UK. 
  • NEXT WORKING DAY delivery (excluding bank holidays and weekends) £5.99 - 2PM cut off. 
  • Additional postage costs may apply for the £1 pre-order scheme. 

I have inputted the incorrect delivery address, what do i do now?

Unfortunately all our orders are processed immediately, Amendments to delivery options are not available in after the point of order confirmation. Please contact us immediately and a member of our team will try to help.

Loungefly Products

We currently do not deliver Loungefly products to the USA and Canada. Any orders placed in these countries will be cancelled and refunded.

Missing Parcels Information

Royal Mail Delivery Policy

At Pop Figures, we understand the anticipation of receiving your package. While we strive for prompt delivery, sometimes parcels may go astray in transit. Here's what you need to know about missing parcels and our procedures:

Redelivery Timeframe:

  • Royal Mail stipulates they will automatically reattempt delivery the next working day. Redelivery can be arranged by yourself via The Royal Mail website or App.

Claim Procedure for Missing Parcels:

  • Royal Mail have 10 working days to deliver your parcel from the date of dispatch. If you have not received your parcel after 10 working days please contact us and we will then raise a claim with Royal Mail. Please be aware that Royal Mail can take up to 30 working days to respond whilst they lead their investigation regarding any Lost/ Stolen parcels. 

Our Commitment:

  • We are dedicated to ensuring your orders reach you safely and on time. If your parcel doesn't arrive within the expected timeframe, please contact us after the stipulated waiting period (10 working days)

Steps to Take:

  1. Track Your Parcel: Use the provided tracking number to monitor your parcel's status online.
  2. Wait for the Redelivery Attempt: If you've missed a delivery, Royal Mail will attempt redelivery the next working day.
  3. Wait for 10 Working Days: If your parcel remains missing after the redelivery attempts, kindly wait for the 10 working day period before reaching out to us for assistance.

Making a Claim:

  • If your parcel has not arrived after the specified waiting periods, please contact our customer service team. We'll initiate the claims process with Royal Mail to resolve the issue and ensure you receive the assistance you need.

    Note: Please refer to Royal Mail's terms and conditions for detailed information on their delivery policies.

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