The following criteria must be met in order to be eligible for an exchange, return, or refund.
- Returns must be postmarked within 30 days of the original order date.
- Item(s) returned must be new, unused and in their original packaging, please package the item securely and ensure our returns form is included inside.
- Item(s) will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.
- If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
How do I return my parcel?
All items must be returned within 30 days, this can be done by any courier. All returns must be sent tracked and a tracking number provided. If for some reason you have received a faulty or incorrect item we will refund your shipping cost, please contact us directly and a member of our team can assist.
Are returns free of charge ?
Only for items which have been damaged in transit or incorrectly sent (UK ONLY).
Where do i return my item?
Please return your item to the following address;
Pop Figures LTD
Unit 19 Maybrook Business Park
How long do refunds take to process?
Once your return order has been received, it can take up to 5-7 working days to process.